To sign up to the CQC’s on line community, please click here; for more information on the guidance and forthcoming changes, please click here; and if you have any questions, please contact

For information on the new guidance from April 2015, please click Important changes and new guidance for April 2015 email letter.pdf

15 October 2015

Email update from the Care Quality Commission
15 October 2015
Ref no: EC257

The State of Health and Social Care in England 2014/15

Dear colleague,

Today we have published our annual report to Parliament on the quality of health and social care in England. This is the first time such a national assessment has been possible following CQC’s introduction of a tough, rigorous ratings system.

You can read the report in full on our website here, where there will also be a live stream of the launch event from 08:45am (Thursday 15 October).

Overall, our inspections found that most services have been providing good quality care for the people who rely on them. This is heartening given the challenging circumstances facing all the sectors we regulate, and particularly adult social care.

We know that financial pressures continue to be a challenge. The Five Year Forward View starts to map out how the health sector can respond, but adult social care is not in such a strong position. What is clear is that, across health and social care, innovation and transformation of services will be vital; this will require more collaboration between organisations and services. Additionally, there is a need for a common vision and plan for adult social care.

This is an exciting opportunity to reshape services around the people who need health and social care. Evidence suggests that person-centred care is not only better for the individual, but can be more economical for service providers. We can only be successful in achieving this step change if we all work together and as the quality regulator, we commit to playing our part in enabling change, not being a barrier to it.

To view a summary of the primary medical services sector, visit:

I hope you find our report of interest.

Yours sincerely

David Behan
Chief Executive
Care Quality Commission

22 April 2015

Dental Myth Busters

CQC will be publishing one mythbuster a week from now – the first three are  ‘Disposal of dental amalgam’, ‘What do dentists need to do to keep up to date with their training?’ and ‘Dental radiography / X-rays’?

1 April 2015

Dental provider handbook and further information for 1 April

Following our public consultation last year, we published our final Dental Provider Handbook and consultation response last Friday, which you can find on our website here.

Further information on meeting the fundamental standards

Today we are publishing our remaining suite of information to support providers in meeting the fundamental standards regulations from 1 April 2015.

Following the publication earlier this month of our final Guidance for providers on meeting the regulations and detailed guidance on meeting the new requirement to display CQC ratings, we are today publishing further information to support all providers in meeting the Duty of candour and the Fit and proper persons requirement for directors. We are also publishing our response to the consultation we held last year on this.

Guidance on meeting these two regulations has already been set out in the Guidance for providers. Today’s information provides further detail, including illustrative examples for all sectors of the types of incidents that will trigger the threshold for the Duty of candour. The examples cover key services across the sectors we regulate and contain examples for each of the three definitions of harm set out in the regulation: moderate harm, severe harm and prolonged psychological harm.

In accordance with the approach we took when we published our guidance on the Duty of candour and the Fit and proper person requirement for NHS bodies in November, we will evolve our approach to these new regulations in all sectors as we learn from inspecting and enforcing against them.

How to find out more

  • We are continuing to run our series of live Q&A sessions on all our new guidance through our online community. If you’re not already a member of the community, please sign-up here to find out more details on how to join those sessions.
  • Take a look at our infographic on our website here, which explains how all of our guidance fits together.
  • If you can’t find an answer to your question on our website you can contact our national contact centre at”

23 March 2015

“Following a public consultation last year and approval from the Secretary of State for Health, we have revised the fees that providers will have to pay from April so that we can effectively register, monitor, and inspect them and make sure that people receive safe, high-quality and compassionate health and adult social care.

The increase for 2015/16 is 9%. We recommended this increase in our consultation, as we continue to recover the costs from our new way of regulating health and adult social care across England.

The impact of this is an increase of:

  • £69 for a general practice with 10,001 to 15,000 registered patients
  • £238 for a care home with 21 to 25 beds
  • £6,458 for a NHS trust with an annual turnover of £125 million to £225 million.

Dental providers will pay the same fees as they have done in 2014/15 because the cost of their regulation is recovered fully already.

You can find our response to our consultation and our final fees scheme on our website here.

Alongside this, we will introduce the option for providers to pay by instalments and by direct debit, to help them manage their cash flows.

We will publish a calculator on our website next month to help providers work out their exact fees for 2015/16, along with detailed fees guidance.

If you have any questions please email our national contact centre at”
19 March 2015

CQC inspectors publish new-style reports on nine dental practices

The Care Quality Commission has published a further nine reports on the quality of care provided by dental practices that have been inspected under its new approach.

Since December CQC has been testing a new approach to the inspection of dental practices, using specially trained inspectors accompanied by dental advisors. In line with CQC’s other inspections, reports focus on whether services provided are safe, effective, caring, responsive and well led. Unlike other regulated sectors, primary care dental services will not be given a rating in 2015/16.

Over the next 12 months, CQC expects to inspect 10 per cent of England’s 10,000 dental practices.  Dentists will be randomly selected for inspection but will always include those practices that present a risk or concern raised by the public or key stakeholders, as well as those providing high quality services for the public.

Prof Steve Field, Chief Inspector of Primary Medical Services, said:  “We know that the quality of care provided by most dentists is of an acceptable standard, and that is reflected in this batch of reports which is published today.

“However good the general picture, we cannot be complacent.  In the first years of inspection, CQC did identify some examples of unacceptable standards of care.  Our main priority must be to ensure that we protect the public from unsafe care by continuing to inspect against the regulations and taking action if we identify any concerns.”

Full reports on all nine inspections are available at:    The practices are listed below by local CCG area.


IDH Hereford Herefordshire
Hereford Dental Clinic Herefordshire
Oasis Dental Care Central – Hereford Herefordshire
Beacon Dental Care Worcestershire
Beckenham Bromley
The London Centre for Prosthodontics Central London
2 Harcourt House Central London
Andover Smile Centre Hampshire
Cromwell Dental Practice Erewash

For information on the CQC consultation in early 2015, please click here and here.

For information on the 2011 House of Commons Health Select Committee Report on the CQC, please click here